Boarding
Stays, kennels, check-in and check-out, boarding billing and grooming.
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Boarding
- Handle an overstay or abandoned petWhen an owner doesn't collect a pet at the scheduled pick-up, flag the stay as an overstay. The worklist then keeps a record of every attempt to reach the owner and any written…
- Set vaccine requirements for boardingVaccine Requirements sets which vaccines each species needs before a stay, and how many days before the stay each one must have been given. When staff assign a guest to a room o…
- Manage boarding owners and their petsOwners under Boarding holds the people who board pets with you, called guest owners. Each owner's record has their contact details, their pets, their client portal access and an…
- Send automatic messages and mass alertsVivetra sends boarding and grooming clients a set of automatic, one-way messages, such as booking confirmations, reminders and ready-for-pickup notices. Automatic Messages shows…
Boarding Scheduling
- Book a boarding stayReservations shows every boarding and daycare stay over a date range, and it's where you book a new one. Use it when an owner calls or walks in to book.
- Manage rooms, kennels and cleaningRooms & Kennels shows every kennel, run or room and who's in it right now, or how full you are over a range of dates. Assign Rooms is where you put a guest in a unit, move them,…
- Use the boarding waitlistThe Boarding Waitlist holds requests for stays you couldn't fit when they were asked for. A request is a note to follow up, not a booking: nothing is held or reserved until you…
- Set online booking rulesOnline Booking Rules decides what a client must have on file before they can book a stay or groom themselves, online. It's also where you switch real-time self-booking on or off.
Boarding Billing
- Bill a boarding stayBoarding Invoices is where you bill a stay, take or record payment, and handle refunds. An invoice starts as a draft, goes out as sent, and ends paid or void.
- Set boarding rates, policies and add-onsBoarding Rates & Policy holds what a night or a daycare day costs, your peak periods, and your cancellation rules. Boarding Add-Ons holds the extras a stay can have, like an ext…
- Sell and track prepaid creditPrepaid credit is value a client buys up front and spends later: either a credit balance, like $200 of credit for $180, or a number of visits, like ten daycare days. Prepaid Pac…
Grooming
- Book and run grooming appointmentsThe Grooming Day Board shows every groom booked for a day, one column per groomer. From it you book new grooms and open any appointment to check the pet in, start, finish, cance…
- Manage grooming clientsClients under Grooming lists everyone who brings a pet in for grooming. Each client's record holds their contact details, their pets, their standing grooming release, any per-pe…
- Use the grooming waitlistThe Waitlist under Grooming holds requests for a groom you couldn't fit in yet, such as when an owner asks online for a slot that's full. You review each request, offer a slot,…
- Bill a grooming appointmentInvoices under Grooming is where you bill grooming clients: create a draft, add the services, mark it sent, take payment, and correct it afterwards with a credit note.
- Set up grooming services and packagesServices & Packages is your salon's price list. A service is one thing you do, like a bath, a full groom or a nail trim, with a default length and a base price. A service can ha…
- Set up grooming stations and groomer shiftsGrooms are booked against two things: a station (a tub, table or dryer) and a groomer who is working at that time. Stations lists the stations you have, and Groomer Shifts holds…
- Record a grooming incidentIncidents under Grooming is where you record anything that happens during a groom, such as a nick, a clipper burn, a quicked nail, a bite, an escape or a matting shave-down, and…
- Set the grooming vaccine policyVaccine Policy sets which vaccines a pet must have before you groom it, for which species, and how long before the appointment each one must have been given. The grooming check-…
- See boarding and grooming revenue togetherBoarding + Grooming Revenue is one report covering both sides of the business: net revenue for each, how often a stay comes with a groom, bundle revenue, grooming revenue by cha…
More
- Book a stay or groom onlineIf your boarding kennel or salon takes bookings online, you can book a stay or a groom yourself from their booking page, without calling. You pick your dates or a time, we hold…
- Check a guest in and outEach stay has its own page where you check the pet in at drop-off, tell the owner when it's ready, and check it out at pick-up. It's also where you cancel a booking, record a no…
- Log daily care during a stayThe Husbandry care screen for a stay holds the owner's care plan (feeding, medication, walks, play) and a check-off log of what was actually done. If a boarded pet needs real me…
- Record a death in careIf a pet dies while it's checked in, record it on the stay's death-in-care record. The record stays editable as a draft, then you finalize it so the original account can't be ch…
- Record belongings and incidentsEvery stay has a Belongings & incidents page. Log what the owner left with the pet at drop-off, mark it returned at pick-up, and file a report when something happens during the…
- Send a stay report cardA report card is the note you send an owner during a stay: how their pet ate, who they played with, a couple of photos. Once published, it appears in the owner's client portal.…