Book a stay or groom online

If your boarding kennel or salon takes bookings online, you can book a stay or a groom yourself from their booking page, without calling. You pick your dates or a time, we hold the space for you for a few minutes, and you confirm it from an email.

You don't need an account to book this way. Your kennel or salon will give you the link to their booking page.

Book a boarding stay or daycare

1. On the Book a stay page, choose What do you need?: Boarding (overnight) or Daycare (for the day).
2. Pick your Drop-off date and time.
3. Pick your Pick-up date and time.
4. Under Who's coming?, enter each Pet name, species and breed if you know it. Leave a row blank if you don't need it.
5. Under How do we reach you?, enter your name and Email. Use an email you can open now, because that's where your confirmation goes.
6. Select Hold these dates.

Before you pick dates, What's free in the next few nights shows which nights have room. Once you've picked dates, the page tells you whether there's room for them. It's a live look, not a hold, so finish booking to keep the space. Some kennels also let you say Any preference on where they stay?; it's a preference, not a promise.

Book a groom

1. On the Book a groom page, under Who's coming?, enter each pet's name and species, and choose What do they need?.
2. Under When?, pick the Day. If the salon shows Anyone in particular?, you can choose a groomer or leave it at No preference.
3. Select Show me what's free.
4. Under Pick a time, choose a time. If the groomer you asked for isn't free then, it says so and someone else will do it.
5. Enter your name and Email under How do we reach you?.
6. Select Hold this slot.

If nothing is free that day, try another day or call the salon.

Confirm your booking

After you hold a stay or a groom, you'll see "Check your email". The email has a link to confirm and a six-digit code if you'd rather type one.

Either open the link in the email and select Yes, confirm this booking, or:

1. Type the code into Confirmation code.
2. Select Confirm booking (for a groom, Confirm appointment).

When it's done you'll see "That's confirmed — thank you", and the details are emailed to you. Didn't get the email? Check your spam folder, or start again.

If the booking can't go through

Some kennels and salons need things on file before you can book online, such as up-to-date vaccinations or a signed agreement. If something's missing, you'll see a message naming the pet and what's needed. You can send vaccination records through the client portal, or call and they'll sort it out with you.