Client portal · Equine
Request a farm call
In Vivetra: Request a farm call
Ask the practice to come out to your horses from Request a farm call. You tell them which horses, what for, where and roughly when; they call you to confirm a day, usually within one working day.
Send a request
- Select Request a farm call in the portal menu. The Ask us to come out form opens.
- Under Which horses?, tick every horse to be seen on the same visit. It's one trip, so one request covers them all.
- Choose What's the visit for?, for example Vaccinations or Coggins or travel papers. You can add a short line in Anything we should know before we set off?.
- Under Where will the horse be?, choose your Yard. If the horse will be somewhere else that week, choose Somewhere else — I'll type it in and fill in Place name and Address.
- Pick a Preferred date. You can add a Second choice (optional) and a Time of day.
- Choose How soon?.
- Select Send this request.
The hint under Preferred date gives the earliest date you can ask for. Your practice sets how much notice it needs and how far ahead you can book.
If your practice lets you, Anyone in particular? lets you pick a Preferred vet. It's a preference, not a booking: if another vet is in your area that day, the practice may send them and will tell you when they call. Use Anything else? for any other note.
Your recent requests
Below the form, Your recent requests lists everything asked for on your account, including requests a co-owner sent.
| Status | What it means |
|---|---|
| With us | Received; the practice hasn't contacted you yet. |
| We've been in touch | The practice has contacted you about it. |
| Booked in | A farm call is booked. |
| Not going ahead | The practice declined it, usually with a phone call to explain. |
| Cancelled | Cancelled. |
To change or cancel a request, call the practice rather than sending another one.
If the request isn't sent
| Message | What it means |
|---|---|
| Please tick at least one horse. | No horse was ticked. |
| Please tell us where the horse will be — pick a yard, or type the name and address. | Choose a yard or type a place. |
| There's already a request in for one of those horses on that day — we'll be in touch soon. Call us if it's urgent. | A request for that horse and day is already open. |
| There are already several open requests for one of those horses — please call us so we can help. | A horse can have up to three open requests at once. |
| Those horses sit under two different accounts with us, so we can't put them on one request. Please send one request per account — or call us and we'll do it for you. | Send one request per account. |
| That's a lot of horses for one visit — please call us so we can plan the day properly. | One request can name up to 12 horses. |
If the practice books farm calls by phone only, the page tells you to call instead. Barn managers can't send requests; the horse's owner does.