Confirm an online booking

When you book online with your vet or boarding provider, they email you to confirm it. Nothing is booked until you do. You can confirm with the link in the email or with the six-digit code in it.

Confirm with the link

Open the link in the confirmation email. The page shows what you're booking: who it's for, when, and any details.

Check the details, then select Yes, confirm this booking.

You'll see That's confirmed — thank you. and get an email with the details. Manage this booking takes you to where you can see or change it.

If you didn't ask for this booking, just close the page. Nothing is booked unless you select the button.

Confirm with the code

If the page asks for a code:

Enter the six-digit code from your email in Confirmation code.
Select Confirm booking.

If the code is wrong, the page tells you how many tries you have left.

If it doesn't go through

You see	What to do
This booking is already confirmed.	Nothing. You're booked.
This booking hold has expired. Nothing was booked — please start again.	Book again; the time was only held for a while.
We can't take this booking online just yet — there's something we need first.	It says what's needed for each pet. Call the practice.
Too many attempts from here in the last hour.	Wait a little and try the link again, or call.
We couldn't find that booking. Check the link, or give us a call.	Check you used the whole link from the email.