Client portal · Signing in & your account
Set up your portal account
On this page
Your practice sets up your portal account and emails you an invitation. Opening the link in that email lets you choose a password, and then your account is ready to use.
Accept your invitation
Open the link in the invitation email. The Set up your account screen greets you by name and shows the email address you'll sign in with.
- Enter a password in Choose a password.
- Enter it again in Confirm your password.
- Select Create my account.
Passwords need at least 12 characters. Length is what matters; there are no symbol or number rules.
When you see Your account is ready., select Go to sign in and sign in with your new password (see Sign in to the client portal). The invitation link stops working once it's used. That's normal, and it means nobody else can use it either.
If the link doesn't work
| Message | What to do |
|---|---|
| This invitation has already been used. | If that was you, sign in. If it wasn't, call the practice straight away. |
| This invitation has expired. | Invitations are good for seven days. Ask the practice for a new one. |
| This invitation is no longer valid. | It was replaced or cancelled. Use the newest invitation email you got, or ask for a fresh one. |
| This invitation link is not valid. | Check you copied the whole link from the email; they're long and easy to cut short. If it still fails, ask for a new one. |
| This account already signs in with a different email address. | Changing your sign-in address has to be done by the practice. Call them and they'll send a fresh invitation. |
| We could not finish setting up this account. | That email address is already used by another account. Call the practice, and don't try the link again; it will keep failing the same way. |