Tell us how a visit went

After a visit, you can rate how it went and leave a comment. It goes straight to the practice and nowhere else: not to a review site, and nobody outside the practice sees it.

Rate a visit

Open the visit under Visits in the portal menu (see Look back at past visits). If the practice is collecting feedback on it, the visit summary has a How did this visit go? section. Select Tell us about this visit there, then:

1. Under How did it go?, choose Excellent, Good, Okay, Not great or Poor.
2. If you like, write something in Anything you'd like to tell us? (optional). You have up to 1,000 characters.
3. Select Send this to the practice.

You'll see Thank you — we've got it.

When you can leave feedback

You can rate each visit once. The option only appears:

• after your vet has sent through the visit summary,
• for up to 30 days after the visit.

If you open the feedback page outside those times you'll see why, for example This visit was a while ago now, so we've stopped collecting feedback on it.