Reset a forgotten password

Forgotten your portal password? Ask for a reset link by email, then choose a new password. If you still know your password and only want to change it, see Change your password and two-factor sign-in instead.

Ask for a reset link

1. On the sign-in screen, select Forgot your password?.
2. Enter the address you sign in with in Email address.
3. Select Email me a reset link.

You always see If that address has a portal account here, a reset link is on its way to it., whether or not the address has an account. That's on purpose, so nobody can use the form to find out who's a client.

The email's subject starts "Reset your". Check your spam folder before asking for another one.

Choose a new password

Open the link in the email. The Choose a new password screen shows the address you're setting the password for.

1. Enter your new password in New password.
2. Enter it again in Confirm new password.
3. Select Set my password.

Passwords need at least 12 characters. Length is what matters; there are no symbol or number rules.

Once it's changed, select Go to sign in and sign in with the new password. Any other device that was signed in to your account is signed out.

"This reset link is no longer valid"

Reset links work once and expire after an hour. If you see This reset link is no longer valid., select Send me a new link and use the newest email you receive.